The Art of Negotiation in Client-Centred Care: A Guide for Physiotherapists

Negotiation is a concept often misunderstood as mere bargaining, especially when we think of haggling over prices in a marketplace. However, this interpretation barely scratches the surface of what negotiation truly entails.  In the realm of healthcare, particularly in...

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Taming the Advice Monster: A New Approach to Physiotherapy for Chronic Conditions

Michael Bungay Stanier, a renowned coach and author, emphasises the importance of taming one’s ‘advice monster,’ particularly in fields like healthcare where clear communication and client engagement are vital.  The ‘advice monster’ is the tendency to jump in with...

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Mastering the Art of Concise Inquiry in Clinical Practice

In the world of healthcare, particularly in physiotherapy, the initial consultation plays a pivotal role in understanding a patient’s condition. However, this process often subjects patients to a barrage of questions, leading to what is known as ‘question fatigue’. ...

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The Importance of Tone in Patient Communication/ A Guide for Clinicians

Communication in healthcare goes beyond just the words we speak. As healthcare professionals, your tone of voice plays a pivotal role in how your message is received by patients. The right tone can make a patient feel safe and...

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Conversations That Heal: Leveraging Self-Motivation in Physiotherapy

Though William Miller is a psychologist, his work with Stephen Rollnick on Motivational Interviewing (MI) has extended far beyond the confines of my original field.  I’d like to share some insights from his book “Motivational Interviewing” that I believe...

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The Value-Driven ‘Why’: Understanding the Core of Patient Motivation in Healthcare

Introduction: The Essence of the ‘Why’ In the ever-evolving landscape of healthcare, where treatments and technologies advance rapidly, the constant and pivotal element remains the patient’s ‘Why’. This ‘Why’, as emphasised by Simon Sinek, is deeply rooted in the...

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Envision to Achieve: The Power of Visualisation in Physiotherapy Outcomes

Visual imagery is a powerful tool in enhancing the effectiveness of physiotherapy treatments.  The quote from W. Timothy Gallwey’s “The Inner Game of Tennis,” “To Self 2, a picture is worth a thousand words,” eloquently encapsulates the importance of...

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The Language of Change: From ‘Obstacles’ to ‘Friction’ in Rehabilitation Conversations

Introduction: The Power of Words in Therapeutic Dialogues Language is the medium through which we express our thoughts, convey our intentions, and foster change. In therapeutic settings, especially within the realm of physiotherapy, the words we choose can either...

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The Art of Negotiation in Physiotherapy: A Guide to Engaging Resistant Client

As physiotherapists, we are often confronted with the challenge of working with resistant clients. Rehabilitation can be a physically and emotionally taxing journey for both the clinician and the client. Striving for the best outcomes makes effective negotiation essential....

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