Imagine you’re about to start a physiotherapy session with a patient who’s been struggling with chronic back pain. You’ve got your treatment plan ready, but something feels off. The patient’s body language seems hesitation, their eyes aren’t focused on,...
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In his influential book, “Difficult Conversations“, Douglas Stone brings to light a powerful insight: “When we think others have bad intentions toward us, it affects our behaviour. And, in turn, how we behave affects how they treat us. Before...
Imagine this scenario: Sarah, a 45-year-old patient, walks into your physiotherapy clinic with a determined look. “I need ultrasound therapy for my shoulder pain. My neighbour had it, and it worked wonders for her.” As a physiotherapist, you know...
Imagine this scenario: A patient walks into your clinic, hesitant and uncertain. They’ve been referred to you after trying several treatments that didn’t work, and their body language screams, “I’m not sure this will help either.” In moments like...
For clinicians, effective communication can make or break treatment success. In many of my workshops I introduce the concept of ‘presuppositions’ in healthcare communication. Understanding and applying the 10 presuppositions of communication can significantly enhance patient interactions, leading to...
Introduction The tone of communication holds a paramount importance. The initial interaction between a clinician and a client can significantly influence the therapeutic relationship. The tone of voice, often a subtle yet potent tool, can lay the groundwork for...
The renowned authors of “Difficult Conversations” hit the nail on the head when they wrote: “The point is difficult conversations are almost never about getting the facts right. They are about conflicting perceptions, interpretations, and values.” This profound insight...
“Focus on the real problem, not the first problem.” – Michael Bungay Stanier, ‘The Coaching Habit’ This interesting statement from Stanier’s work encapsulates a crucial concept for clinicians in their daily practice. It challenges you to look beyond surface-level...
This insightful quote from William Miller highlights a crucial aspect of effective communication and problem-solving in healthcare settings, particularly when dealing with patients who struggle with adherence. It emphasises the importance of understanding and validating the patient’s perspective, even...
