Mastering Patient Conversations: The Three Essential Dialogues Every Clinician Needs to Know About

Imagine you’re about to start a physiotherapy session with a patient who’s been struggling with chronic back pain. You’ve got your treatment plan ready, but something feels off. The patient’s body language seems hesitation, their eyes aren’t focused on,...

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When Assumptions Become Reality: The Self-Fulfilling Prophecy of Intentions

In his influential book, “Difficult Conversations“, Douglas Stone brings to light a powerful insight: “When we think others have bad intentions toward us, it affects our behaviour. And, in turn, how we behave affects how they treat us. Before...

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Transforming Patient Relationships: The Science of Trust and Collaboration

Imagine this scenario: A patient walks into your clinic, hesitant and uncertain. They’ve been referred to you after trying several treatments that didn’t work, and their body language screams, “I’m not sure this will help either.” In moments like...

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Mastering Communication in Clinical Practice: The 10 Presuppositions

For clinicians, effective communication can make or break treatment success. In many of my workshops I introduce the concept of ‘presuppositions’ in healthcare communication. Understanding and applying the 10 presuppositions of communication can significantly enhance patient interactions, leading to...

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The Impact of Tone on the Therapeutic Alliance

Introduction The tone of communication holds a paramount importance. The initial interaction between a clinician and a client can significantly influence the therapeutic relationship.  The tone of voice, often a subtle yet potent tool, can lay the groundwork for...

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Perception Matters: Unlocking Patient Adherence Through Understanding

This insightful quote from William Miller highlights a crucial aspect of effective communication and problem-solving in healthcare settings, particularly when dealing with patients who struggle with adherence. It emphasises the importance of understanding and validating the patient’s perspective, even...

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