It’s common in healthcare to find yourself grappling with the challenge of client non-adherence. Chris Voss’s insight offers us a fresh perspective: “The goal is to identify what your counterpart actually needs (monetarily, emotionally, or otherwise) and get them...
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This is the final article in a series of three based on communication models. In an era where patient-centred care is paramount, the S.A.I.D model offers a structured approach to improving communication with clients. By mastering these four strategies,...
Why Healthcare Clinicians Should Care About Conversation Types You ability to communicate effectively can significantly impact client outcomes. Charles Duhigg’s model of three conversation types provides a framework for understanding and improving your interactions with clients, leading to better...
Your ability to communicate effectively with clients is paramount to providing quality care. Two models that offer valuable insights into improving your communication skills are Charles Duhigg’s three types of conversations and Lowenbraun & Stephens’ S.A.I.D model. Let’s explore...
Unveiling the Hidden: Beyond Patient Objections In my previous discussion, I explored how objections are often requests for more information rather than outright rejections. Now, let’s delve deeper into why healthcare professionals might misinterpret these objections and how you...
“An objection is not a rejection, it is simply a request for more information.” – Bo Bennet This insightful quote from Bo Bennet offers a valuable perspective for healthcare professionals when dealing with objections. It encourages us to reframe...
Incorporating effective communication techniques can significantly enhance the impact that health care clinicians have on their clients. One such technique, suggested by Phil M Jones in his book “Exactly What to Say,” involves the power of framing a conversation...
In the realm of healthcare, effective communication is not solely about the exchange of information; it is about understanding the profound impact of non-verbal cues, such as silence. Oscar Trimboli, in his work “Deep Listening,” eloquently highlights the transformative...
“Recognise what is running through your own mind and then clear away this clutter to make room to hear the other person.” – Oscar Trimboli The profound advice from Oscar Trimboli on deep listening should resonate with healthcare professionals....
