It’s common in healthcare to find yourself grappling with the challenge of client non-adherence. Chris Voss’s insight offers us a fresh perspective: “The goal is to identify what your counterpart actually needs (monetarily, emotionally, or otherwise) and get them...
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This is the final article in a series of three based on communication models. In an era where patient-centred care is paramount, the S.A.I.D model offers a structured approach to improving communication with clients. By mastering these four strategies,...
Why Healthcare Clinicians Should Care About Conversation Types You ability to communicate effectively can significantly impact client outcomes. Charles Duhigg’s model of three conversation types provides a framework for understanding and improving your interactions with clients, leading to better...
Your ability to communicate effectively with clients is paramount to providing quality care. Two models that offer valuable insights into improving your communication skills are Charles Duhigg’s three types of conversations and Lowenbraun & Stephens’ S.A.I.D model. Let’s explore...
“An objection is not a rejection, it is simply a request for more information.” – Bo Bennet This insightful quote from Bo Bennet offers a valuable perspective for healthcare professionals when dealing with objections. It encourages us to reframe...
When it comes to rehabilitation and treatment, clinicians often focus on the technical aspects of exercise prescription. However, the success of any intervention lies not just in the what, but also in the how and the when. BJ Fogg,...
Complex reflections are a crucial component of Motivational Interviewing (MI), a counselling approach developed by William R. Miller and Stephen Rollnick. This technique is designed to support and strengthen a person’s own motivation and commitment to change. A complex...
Embracing Self-Persuasion in Patient Care The quote by Miller and Rollnick from their book “Motivational Interviewing” highlights a pivotal concept in patient care and behavioural change. The central idea is that individuals are more receptive to change and persuasion...
In the words of Michael J. Marquardt, “solving others’ problems is exhausting. It is much more effective to provide the opportunity for them to solve their own problems.” This concept, though simple, can profoundly transform the approach health care...
