Communication Skills to Improve Patient Retention

To provide clinicians, especially those at the beginning of their career, with the tools to build long-standing relationships with a wide range of patients.  

This course is suited to clinicians with 5 years’ experience or less.

Communication Skills to Improve Treatment Adherence

To train health professionals on how to communicate with patients to build lasting relationships, maximise treatment effects and inspire lasting changes.

This course is suited to both new and experienced clinicians.

Communication Skills to Improve Treatment Adherence – Level 2

To provide a safe environment to explore different ways to work with clients struggling with adherence.

This course will build on the principles learnt in the Level 1 course and will include both NLP and Motivational Interviewing concepts.

Communication Skills to Improve Patient Retention

• Building rapport and empathy with different personality types
• Managing anxiety in stressful situations
• Increasing confidence in offering treatment plans to a wide array of patients
• Building tools to keep patients engaged with treatment plans longer term.

Communication Skills to Improve Treatment Adherence

• The three consulting styles – what they are and how to recognise your default style. This concept is based on Motivational Interviewing (MI)
• When and how to adjust your consulting style to suit the needs of the patient you are dealing with. (MI) 
• Listening for language that indicates the patient may not commit to the treatment plan. (MI)
• How to challenge this language with the aim of eliciting ‘change talk’ rather than ‘sustain talk’. (MI)
• How to create a treatment plan the patient agrees and commits to. This concept is based on Neurolinguistic Programming principles. (NLP)
• Specific words that influence attention. How and when to use them. (NLP)

Communication Skills to Improve Treatment Adherence – Level 2

Week 1 – Reflective listening skills – simple and complex. More on moving from sustain talk to change talk (MI)

Week 2 – Breaking down resistance – Kaizen principles & developing productive habits (NLP)

Week 3 – Helping the client plan for success – Well Formed Outcome, negotiation & visualisation tools (NLP)

Week 4 – Recognising, understanding and working with Nocebo, exploring conditions within metaphor and pulling it all together

Communication Skills to Improve Patient Retention

• Build tools for impactful conversations
• Build trust efficiently and effectively
• Foster lasting relationships with all of your clients
• Engage even the most challenging client
• Effective tools to manage anxiety.

Communication Skills to Improve Treatment Adherence

• Losing patients because the clinician has failed to connect with them
• Lack of improvement because the patient has not adhered to the plan or worse, gone elsewhere 
• The frustration of not knowing how to engage with and motivate patients
• A loss of passion for the profession

Communication Skills to Improve Treatment Adherence – Level 2

• Poor treatment outcomes from a lack of adherence.
  
  – A lack of communication skills to engage clients
  Frustration when dealing with clients.
  
  – A sense of wanting to give up on certain clients
  Losing clients.

• Communication Skills to Improve Patient Retention

• Feel confident in communicating with all of your clients, peers and employers
• Retain more clients after their initial consultation
• Make client time a more enjoyable time for all
• Help your client see the value in your treatment plan and service
• Decrease the feeling of anxiety when seeing new clients

Communication Skills to Improve Treatment Adherence

• Engage with a wide range of patient and peer personalities
• Recognise and challenge unproductive language
• Engage with those patients or staff who struggle with motivation
• Reduce the frustration of managing patients or staff who struggle with adherence
• Help the clinician understand that what they say and how they say it influences client responses and outcomes.

Communication Skills to Improve Treatment Adherence – Level 2

• To shift your perspective on what you have to offer to make a positive impact in the health sector Have strategies to work with the brain rather than fighting it when working with resistance
• Move from frustration to curiosity when managing resistance
• Have the skills to better work with clients managing chronic conditions and struggling with limiting beliefs and old habits.