In the realm of healthcare, particularly in the dynamic and often complex relationship between clients and healthcare clinicians, effective communication is the linchpin of successful outcomes. Michael Bungay Stanier’s insightful quote, “The illusion that both parties to the conversation...
Change is a fundamental aspect of human life, and nowhere is it more apparent than in the realm of healthcare. Patients who are managing recovery from injury or illness often embark on a journey of transformation that involves various...
Introduction: In the dynamic landscape of healthcare, effective patient engagement lies at the heart of successful outcomes. As health providers, your role extends beyond physical rehabilitation. You are not only healthcare practitioners but also communication specialists, poised to empower...
I often get asked how to educate clients so they will listen. As my mentor many years ago, the late Geoff Maitland would have asked me: “How can you ask a better question?” The answer to this would be...
Introduction As physiotherapists, our ability to effectively communicate with our clients can make all the difference in ensuring successful treatment outcomes. Last week, I had the opportunity to conduct a communication skills workshop for undergraduates in South Australia, where...
Introduction The field of physiotherapy plays a vital role in improving the quality of life for individuals living with chronic conditions. These conditions often require long-term management and care, making the collaboration between physiotherapists and patients crucial. In the...
Introduction: The concept of a ‘heart sink’ patient and a ‘heart sink’ physiotherapist, as described in Alastair Santhouse’s book “Head First,” sheds light on the challenging dynamics that can occur between healthcare providers and patients. This term captures the...
As a physiotherapist managing a highly emotional patient, it’s important to understand that humans are naturally inclined to think negatively, especially if they are upset for any reason. Research conducted by the National Science Foundation in 2012 revealed that...
Introduction When it comes to treating patients, it’s easy to assume that providing them with information and advice is enough to help them achieve their goals. But the truth is, success often comes down to something much simpler: habits....
Helping clinicians manage their more challenging clients so that they can gain better treatment outcomes, increase profit margins and service a growing market.
Lost in Translation: The Pitfalls of Miscommunication in Healthcare
Understanding the Emotional Stages of Change in Healthcare: Insights from ‘The 12 Week Year’ by Brian Moran
