Unveiling the Hidden: Beyond Patient Objections In my previous discussion, I explored how objections are often requests for more information rather than outright rejections. Now, let’s delve deeper into why healthcare professionals might misinterpret these objections and how you...
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“An objection is not a rejection, it is simply a request for more information.” – Bo Bennet This insightful quote from Bo Bennet offers a valuable perspective for healthcare professionals when dealing with objections. It encourages us to reframe...
Incorporating effective communication techniques can significantly enhance the impact that health care clinicians have on their clients. One such technique, suggested by Phil M Jones in his book “Exactly What to Say,” involves the power of framing a conversation...
In the realm of healthcare, effective communication is not solely about the exchange of information; it is about understanding the profound impact of non-verbal cues, such as silence. Oscar Trimboli, in his work “Deep Listening,” eloquently highlights the transformative...
“Recognise what is running through your own mind and then clear away this clutter to make room to hear the other person.” – Oscar Trimboli The profound advice from Oscar Trimboli on deep listening should resonate with healthcare professionals....
In the words of Charles Duhigg, author of “The Power of Habit,” willpower operates much like a muscle: it can be fortified through practice yet is susceptible to fatigue. This dual nature of willpower—being both a learnable skill and...
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From Goal Setting to Values Elicitation: A Two-Step Process to Empower Motivation in Healthcare
“Our values influence our motivation. If we don’t have strongly held values, we’ll have little motivation. If our values are strong, our motivation will be equally strong.” – Steve Andreas, NLP Comprehensive In the realm of healthcare, clinicians are...
When it comes to rehabilitation and treatment, clinicians often focus on the technical aspects of exercise prescription. However, the success of any intervention lies not just in the what, but also in the how and the when. BJ Fogg,...
Complex reflections are a crucial component of Motivational Interviewing (MI), a counselling approach developed by William R. Miller and Stephen Rollnick. This technique is designed to support and strengthen a person’s own motivation and commitment to change. A complex...
