Mastering Patient Conversations: The Three Essential Dialogues Every Clinician Needs to Know About

Imagine you’re about to start a physiotherapy session with a patient who’s been struggling with chronic back pain. You’ve got your treatment plan ready, but something feels off. The patient’s body language seems hesitation, their eyes aren’t focused on,...

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When Assumptions Become Reality: The Self-Fulfilling Prophecy of Intentions

In his influential book, “Difficult Conversations“, Douglas Stone brings to light a powerful insight: “When we think others have bad intentions toward us, it affects our behaviour. And, in turn, how we behave affects how they treat us. Before...

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The Impact of Tone on the Therapeutic Alliance

Introduction The tone of communication holds a paramount importance. The initial interaction between a clinician and a client can significantly influence the therapeutic relationship.  The tone of voice, often a subtle yet potent tool, can lay the groundwork for...

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Perception Matters: Unlocking Patient Adherence Through Understanding

This insightful quote from William Miller highlights a crucial aspect of effective communication and problem-solving in healthcare settings, particularly when dealing with patients who struggle with adherence. It emphasises the importance of understanding and validating the patient’s perspective, even...

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From Detective to Explorer: Navigating the Unseen in Objections

Unveiling the Hidden: Beyond Patient Objections In my previous discussion, I explored how objections are often requests for more information rather than outright rejections. Now, let’s delve deeper into why healthcare professionals might misinterpret these objections and how you...

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Unlocking Client Openness: Embracing New Ideas in Physiotherapy

Incorporating effective communication techniques can significantly enhance the impact that health care clinicians have on their clients. One such technique, suggested by Phil M Jones in his book “Exactly What to Say,” involves the power of framing a conversation...

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The Art of Deep Listening in Physiotherapy: Avoiding Diagnostic Bias

“Recognise what is running through your own mind and then clear away this clutter to make room to hear the other person.” – Oscar Trimboli The profound advice from Oscar Trimboli on deep listening should resonate with healthcare professionals....

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