BUILDING SKILLS AND RESILIENCE TO HANDLE DIFFICULT CONVERSATIONS
AIM:
To give you the skills to confidently engage in conversations with clients, employees, employers and peers that you would normally want to avoid.
Learning Outcomes:
Improve confidence in stressful situations
Decrease anxiety in the workplace
Improve the ability to see different perspectives in any conversation
Understand the importance of having a plan when entering an important conversation
By the end of this course you will:
Access different perspectives to understand where others may be coming from in conversations that aren’t going the way you want them to
Better able to manage your personal emotional state
Be able to create a plan for engagement and reflection
Successfully negotiate with others using tools like framing, labelling and the effective use of open versus closed questions
It will provide you with the skills to:
Manage your personal state in a way that positively influences the conversation
Change perspective with ease to ensure a ‘win/win’ conversation
Plan effectively for any conversation where the outcome is important
To self reflect and improve your conversational skills
Who is this course for?
Those clinicians who feel uncomfortable when faced with a perceive ‘difficult conversation.’ Whether that be with patients, peers, in a mentoring situation or in work place negotiations.
Those who want to build confidence and resilience when entering conversations that have important consequences.
