Communication Skills To Improve Treatment Adherence


AIM: To train health professionals on how to communicate with patients to building lasting relationships, maximise treatment effects and inspire lasting changes. This course is suited to both new and experienced clinicians. Learning Outcomes:
  • Engage with a wide range of patient and peer personalities
  • Recognise and challenge unproductive language
  • Engage with those patients or staff who struggle with motivation
  • Reduce the frustration of managing patients or staff who struggle with adherence
  • Help the clinician understand that what they say and how they say it influences what the other person hears
It aims to solve the following problems
  • Losing patients because the clinician has failed to connect with them
  • Lack of improvement because the patient has not adhered to the plan or worse, gone elsewhere
  • The frustration of not knowing how to engage with and motivate patients
  • A loss of passion for the profession they have trained for
Topics covered:
  • The three consulting styles- what they are and how to recognise your default style. This concept is based on Motivational Interviewing (MI)
  • When and how to adjust your consulting style to suit the needs of the patient you are dealing with. (MI)
  • Listening for language that indicates the patient may not commit to the treatment plan. (MI)
  • How to challenge this language with the aim of eliciting ‘change talk’ rather than ‘sustain talk’. (MI)
  • How to create a treatment plan the patient agrees and commits to. This concept is based on Neurolinguistic Programming principles (NLP)
  • Specific words that influence attention. How and when to use them. NLP
By the end of this course you will:
  1. Recognise when to adjust your consulting styles to better engage the person you are working with
  2. Know how to adjust your communication style
  3. Recognise and challenge unproductive language to help the person you’re working with to find their own reason for change
  4. Deal with ambivalence and resistance
  5. Know what to do to avoid eliciting psychological reactance
Who is this course for? Clinicians who want to help those clients who get stuck in old beliefs that adversely affect their recovery Clinicians who want to enjoy managing every person they work with, not just the motivated ones Clinicians who manage clients with chronic condition or compensation clients Clinicians who believe that working with the client as a whole rather than a body part is what they want to be able to do Clinicians who know they can be better communicators and are committed to doing so About Your Facilitator, Annette Tonkin Annette Tonkin is one of the few physiotherapists who also have a background in Neuro Linguistic Programming, Clean Language, Coaching and Motivational Interviewing. Having worked with both elite athletes and in private practice over a 30 year period, Annette has a wide range of clinical experience to draw from which makes her training relevant to those she is working with. Annette has presented for the APA at both State level and at Conferences. She has run successful trainings in allied health clinics in every state except Tasmania.

Video Testimonials

Anthony Hirst

A testimonial provided by Anthony Hirst following an inservice training at his Clinic- Beleura Health Solutions

Lisa Wilson

A testimonial given by Lisa Wilson after providing an inservice training at here clinic- Beleura Health Solutions

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Find Their Own Motivation

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