In my last post I focused on negotiating with clients with some reference to negotiating with employees. However, in this post, I’d like to share
Have you ever wondered why your clients don’t engage in your well informed health instructions? The simple reason is that we make big decisions in
As health professionals we think it’s our duty to tell clients what they need to do to get better, that is, give advice. But
You have just come out of a conversation that you had prepared for. You used the OIC format described in a previous blog and now
Commonly people go into important conversations without ever clarifying the outcome they want. They have no ‘compelling future’ to communicate to the listener. Without having
Behaviour change is hard wired to be difficult. I expected a patient who came to me with low back pain to exercise when she’d never
We will not always be at our best. If you care about what you do, it’s likely you will have some anxiety when pushed to
Have you ever wondered why some patients get better faster than others? I certainly thought about this when I compared the success of some patients
We all see and remember things differently. This difference has the potential to lead to frustration especially if your patient is a natural pessimist and
Helping clinicians manage their more challenging clients so that they can gain better treatment outcomes, increase profit margins and service a growing market.