In his influential book, “Difficult Conversations“, Douglas Stone brings to light a powerful insight: “When we think others have bad intentions toward us, it affects
Imagine this scenario: Sarah, a 45-year-old patient, walks into your physiotherapy clinic with a determined look. “I need ultrasound therapy for my shoulder pain. My
Imagine this scenario: A patient walks into your clinic, hesitant and uncertain. They’ve been referred to you after trying several treatments that didn’t work, and
For clinicians, effective communication can make or break treatment success. In many of my workshops I introduce the concept of ‘presuppositions’ in healthcare communication. Understanding
Introduction The tone of communication holds a paramount importance. The initial interaction between a clinician and a client can significantly influence the therapeutic relationship. The
The renowned authors of “Difficult Conversations” hit the nail on the head when they wrote: “The point is difficult conversations are almost never about getting
“Focus on the real problem, not the first problem.” – Michael Bungay Stanier, ‘The Coaching Habit’ This interesting statement from Stanier’s work encapsulates a crucial
This insightful quote from William Miller highlights a crucial aspect of effective communication and problem-solving in healthcare settings, particularly when dealing with patients who struggle
It’s common in healthcare to find yourself grappling with the challenge of client non-adherence. Chris Voss’s insight offers us a fresh perspective: “The goal is
This is the final article in a series of three based on communication models. In an era where patient-centred care is paramount, the S.A.I.D model
Why Healthcare Clinicians Should Care About Conversation Types You ability to communicate effectively can significantly impact client outcomes. Charles Duhigg’s model of three conversation types
Your ability to communicate effectively with clients is paramount to providing quality care. Two models that offer valuable insights into improving your communication skills are
Unveiling the Hidden: Beyond Patient Objections In my previous discussion, I explored how objections are often requests for more information rather than outright rejections. Now,
“An objection is not a rejection, it is simply a request for more information.” – Bo Bennet This insightful quote from Bo Bennet offers a
Incorporating effective communication techniques can significantly enhance the impact that health care clinicians have on their clients. One such technique, suggested by Phil M Jones
In the realm of healthcare, effective communication is not solely about the exchange of information; it is about understanding the profound impact of non-verbal cues,
In the words of Charles Duhigg, author of “The Power of Habit,” willpower operates much like a muscle: it can be fortified through practice yet
“Our values influence our motivation. If we don’t have strongly held values, we’ll have little motivation. If our values are strong, our motivation will be
When it comes to rehabilitation and treatment, clinicians often focus on the technical aspects of exercise prescription. However, the success of any intervention lies not
Complex reflections are a crucial component of Motivational Interviewing (MI), a counselling approach developed by William R. Miller and Stephen Rollnick. This technique is designed
In the realm of healthcare, the success of treatment often hinges not only on the clinical skills of healthcare professionals but also on the willingness
Embracing Self-Persuasion in Patient Care The quote by Miller and Rollnick from their book “Motivational Interviewing” highlights a pivotal concept in patient care and behavioural
Imagine you’re about to start a physiotherapy session with a patient who’s been struggling with chronic back pain. You’ve got your treatment plan ready, but
Helping clinicians manage their more challenging clients so that they can gain better treatment outcomes, increase profit margins and service a growing market.