Picture this: A newly graduated physiotherapist faces their third patient of the day—a 45-year-old tradesman with shoulder pain. Armed with fresh anatomical knowledge and a
She was slumped in the waiting room chair, arms crossed, staring at the floor. A WorkCover patient who clearly didn’t want to be there. I’d
“Place the seven questions from The Coaching Habit near your keyboard. Set yourself the goal of asking at least one of them before you fire
Picture this: You’re about to sit down with a patient who hasn’t done their exercises in three weeks. Your frustration is building before you even
Picture this: Sarah, a 52-year-old office manager with osteoarthritis, sits across from you nodding enthusiastically. You’ve just set the perfect SMART goal together—walk 30 minutes
Here’s a revelation that might change how you approach your next consultation: what your patients believe about their pain matters as much as what they
Picture this: You’ve just finished explaining a perfectly sound treatment plan. Your client nods politely, thanks you, and leaves. Two weeks later, they return having
In my previous piece on patient adherence, we explored Michael Pantalon’s six-question framework for helping patients persuade themselves to change. Today, I want to dive
Picture this: Sarah, a 28-year-old with cystic fibrosis, sits across from you looking frustrated. Despite your detailed explanations about the importance of her airway clearance
Helping clinicians manage their more challenging clients so that they can gain better treatment outcomes, increase profit margins and service a growing market.