It’s common in healthcare to find yourself grappling with the challenge of client non-adherence. Chris Voss’s insight offers us a fresh perspective: “The goal is
This is the final article in a series of three based on communication models. In an era where patient-centred care is paramount, the S.A.I.D model
Why Healthcare Clinicians Should Care About Conversation Types You ability to communicate effectively can significantly impact client outcomes. Charles Duhigg’s model of three conversation types
Your ability to communicate effectively with clients is paramount to providing quality care. Two models that offer valuable insights into improving your communication skills are
Unveiling the Hidden: Beyond Patient Objections In my previous discussion, I explored how objections are often requests for more information rather than outright rejections. Now,
“An objection is not a rejection, it is simply a request for more information.” – Bo Bennet This insightful quote from Bo Bennet offers a
Incorporating effective communication techniques can significantly enhance the impact that health care clinicians have on their clients. One such technique, suggested by Phil M Jones
In the realm of healthcare, effective communication is not solely about the exchange of information; it is about understanding the profound impact of non-verbal cues,
“Recognise what is running through your own mind and then clear away this clutter to make room to hear the other person.” – Oscar Trimboli
Helping clinicians manage their more challenging clients so that they can gain better treatment outcomes, increase profit margins and service a growing market.