Imagine you’re about to start a physiotherapy session with a patient who’s been struggling with chronic back pain. You’ve got your treatment plan ready, but
In his influential book, “Difficult Conversations“, Douglas Stone brings to light a powerful insight: “When we think others have bad intentions toward us, it affects
Imagine this scenario: Sarah, a 45-year-old patient, walks into your physiotherapy clinic with a determined look. “I need ultrasound therapy for my shoulder pain. My
Imagine this scenario: A patient walks into your clinic, hesitant and uncertain. They’ve been referred to you after trying several treatments that didn’t work, and
For clinicians, effective communication can make or break treatment success. In many of my workshops I introduce the concept of ‘presuppositions’ in healthcare communication. Understanding
Introduction The tone of communication holds a paramount importance. The initial interaction between a clinician and a client can significantly influence the therapeutic relationship. The
The renowned authors of “Difficult Conversations” hit the nail on the head when they wrote: “The point is difficult conversations are almost never about getting
“Focus on the real problem, not the first problem.” – Michael Bungay Stanier, ‘The Coaching Habit’ This interesting statement from Stanier’s work encapsulates a crucial
This insightful quote from William Miller highlights a crucial aspect of effective communication and problem-solving in healthcare settings, particularly when dealing with patients who struggle
Helping clinicians manage their more challenging clients so that they can gain better treatment outcomes, increase profit margins and service a growing market.