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Are cancellations, poor adherence, and resistance to treatment plans frustrating your practice? You’re not alone. Many healthcare professionals struggle to balance providing the best care with ensuring clients follow through. But there’s a solution.
Decoding Resistance: The Clinician’s Communication Guide is a comprehensive, practical course designed specifically for healthcare clinicians—including physiotherapists, osteopaths, podiatrists, and exercise physiologists—who want to transform their client interactions, boost adherence, and achieve lasting results.
If you’re ready to reduce frustration and see measurable improvements in patient outcomes, this course is for you.
Learn to offer plans your clients will commit to and follow through with, increasing their chances of recovery.
Master communication techniques that overcome resistance, reduce drop-offs, and foster stronger client relationships.
With higher client retention and better adherence, your bottom line will improve naturally.
Strengthen your negotiation and collaboration skills, helping you create treatment partnerships that stick.
After the overwhelming success of Annette Tonkin’s live workshops, and in response to high demand, Decoding Resistance:
The Clinician’s Communication Guide was developed as a digital course. Now, healthcare professionals can access this powerful training from anywhere, at any time.
With over 30 years of clinical experience, Annette is one of Australia’s leading physiotherapists and a recognised expert in communication strategies. Combining her extensive training in motivational interviewing, NLP, clean language, and coaching, she has crafted a course specifically tailored to healthcare clinicians.
This isn’t just theory—you’ll walk away with practical, actionable strategies and tools you can start using immediately, including:
With over 30 years of experience as a physiotherapist, Annette Tonkin has worked with clients at every level—from national and international sports teams like the Australian Women’s Basketball and Cricket teams, to private practice clients who struggle to commit to their treatment plans.
Annette’s journey as a clinician taught her that communication is key to successful treatment outcomes—something that wasn’t covered in her formal university training. Through her hands-on experience, she realised the need for more effective communication skills, especially for patients who resist change or struggle with adherence.
To bridge this gap, Annette earned a Graduate Certificate in Neurolinguistic Programming (NLP), completed training in Motivational Interviewing and Clean Language, and obtained her coaching certification. These unique skills, rarely found among physiotherapists, enable her to provide practical tools that can be seamlessly integrated into the schedules of allied health clinicians.
For the past 10 years, Annette has run live workshops across Australia, teaching healthcare professionals how to better manage client resistance and improve treatment adherence. Now, with Decoding Resistance, she’s bringing those proven strategies to a digital format so clinicians everywhere can benefit from her expertise.
This course is designed to fit into your busy schedule. You’ll have instant access to 7 modules with bite-sized, easy-to-follow lessons in each that you can complete at your own pace:
And Much More
You can expect to start seeing positive changes in patient adherence and reduced cancellations within the first 14 days of implementing the techniques from the course.
1. Myth: “If the treatment plan is good, clients will follow it.”
3. Myth: “Clients will naturally understand the importance of sticking to the treatment plan.”
5. Myth: “Clients don’t adhere because they are difficult.”
7. Myth: “The same approach works for every client.”
9. Myth: “Clients who don’t follow the plan must not trust their clinician.”
1. Myth: “If the treatment plan is good, clients will follow it.”
2. Myth: “Clients who cancel appointments are just lazy or uninterested.”
3. Myth: “Clients will naturally understand the importance of sticking to the treatment plan.”
4. Myth: “Providing more information guarantees better adherence.”
5. Myth: “Clients don’t adhere because they are difficult.”
6. Myth: “Resistance means the client doesn’t want to get better.”
7. Myth: “The same approach works for every client.”
8. Myth: “Once clients agree to the treatment plan, they’ll stick to it without further encouragement.”
9. Myth: “Clients who don’t follow the plan must not trust their clinician.”
10. Myth: “Clients will change their behaviour if they’re scared of the consequences.”
2. Myth: “Clients who cancel appointments are just lazy or uninterested.”
4. Myth: “Providing more information guarantees better adherence.”
6. Myth: “Resistance means the client doesn’t want to get better.”
8. Myth: “Once clients agree to the treatment plan, they’ll stick to it without further encouragement.”
10. Myth: “Clients will change their behaviour if they’re scared of the consequences.”
"Annette’s workshops are a must! I’ve already seen positive changes in patient compliance and treatment outcomes."
"Annette's communication training helped my team define patient goals sooner and handle difficult conversations confidently. Our treatment-to-client ratio improved from 1-3 to 7-10 per patient, and the positive feedback from patients has skyrocketed."
"Annette breaks down communication strategies into simple tools Physiotherapists can use to help patients achieve lasting results."
This course is perfect for:
For a limited time, you can enrol in Decoding Resistance for just $297 (price increases to $397 after January 2025). Plus, the first 10 people to sign up will receive a free one-on-one coaching call with Annette, valued at $300!
The cost of this course can be covered with just 3 fewer cancellations or 3 extra consultations from sticking to the treatment plan they committed to and actioned. Imagine the long-term gains when you start implementing these powerful strategies in your practice.
If you have any questions about Decoding Resistance: The Clinician’s Communication Guide or need more information before enrolling, I’m here to help! Feel free to email me directly at annette@thinking.physio, and I’ll get back to you within 48 hours. Let’s make sure this course is the right fit for you.
100% SATISFACTION GUARANTEED
If you complete the course and implement what you have learned and are still not entirely satisfied with your results, just email me at annette@thinking.physio and I’ll gladly give you a full refund AND you can keep access to the course!
Helping clinicians manage their more challenging clients so that they can gain better treatment outcomes, increase profit margins and service a growing market.
