The renowned authors of “Difficult Conversations” hit the nail on the head when they wrote: “The point is difficult conversations are almost never about getting the facts right. They are about conflicting perceptions, interpretations, and values.” This profound insight...
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“Focus on the real problem, not the first problem.” – Michael Bungay Stanier, ‘The Coaching Habit’ This interesting statement from Stanier’s work encapsulates a crucial concept for clinicians in their daily practice. It challenges you to look beyond surface-level...
This insightful quote from William Miller highlights a crucial aspect of effective communication and problem-solving in healthcare settings, particularly when dealing with patients who struggle with adherence. It emphasises the importance of understanding and validating the patient’s perspective, even...
It’s common in healthcare to find yourself grappling with the challenge of client non-adherence. Chris Voss’s insight offers us a fresh perspective: “The goal is to identify what your counterpart actually needs (monetarily, emotionally, or otherwise) and get them...
This is the final article in a series of three based on communication models. In an era where patient-centred care is paramount, the S.A.I.D model offers a structured approach to improving communication with clients. By mastering these four strategies,...
Why Healthcare Clinicians Should Care About Conversation Types You ability to communicate effectively can significantly impact client outcomes. Charles Duhigg’s model of three conversation types provides a framework for understanding and improving your interactions with clients, leading to better...
Your ability to communicate effectively with clients is paramount to providing quality care. Two models that offer valuable insights into improving your communication skills are Charles Duhigg’s three types of conversations and Lowenbraun & Stephens’ S.A.I.D model. Let’s explore...
Unveiling the Hidden: Beyond Patient Objections In my previous discussion, I explored how objections are often requests for more information rather than outright rejections. Now, let’s delve deeper into why healthcare professionals might misinterpret these objections and how you...
In his book “How to Make It All Work,” David Allen eloquently challenges the widely accepted dichotomy of work-life balance, suggesting instead that life and work are intrinsically intertwined. This perspective resonates with the notion that life is a...
