Imagine you’re about to start a physiotherapy session with a patient who’s been struggling with chronic back pain. You’ve got your treatment plan ready, but something feels off. The patient’s body language seems hesitation, their eyes aren’t focused on,...
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In his influential book, “Difficult Conversations“, Douglas Stone brings to light a powerful insight: “When we think others have bad intentions toward us, it affects our behaviour. And, in turn, how we behave affects how they treat us. Before...
Imagine this scenario: Sarah, a 45-year-old patient, walks into your physiotherapy clinic with a determined look. “I need ultrasound therapy for my shoulder pain. My neighbour had it, and it worked wonders for her.” As a physiotherapist, you know...
Imagine this scenario: A patient walks into your clinic, hesitant and uncertain. They’ve been referred to you after trying several treatments that didn’t work, and their body language screams, “I’m not sure this will help either.” In moments like...
For clinicians, effective communication can make or break treatment success. In many of my workshops I introduce the concept of ‘presuppositions’ in healthcare communication. Understanding and applying the 10 presuppositions of communication can significantly enhance patient interactions, leading to...
Introduction The tone of communication holds a paramount importance. The initial interaction between a clinician and a client can significantly influence the therapeutic relationship. The tone of voice, often a subtle yet potent tool, can lay the groundwork for...
The renowned authors of “Difficult Conversations” hit the nail on the head when they wrote: “The point is difficult conversations are almost never about getting the facts right. They are about conflicting perceptions, interpretations, and values.” This profound insight...
It’s common in healthcare to find yourself grappling with the challenge of client non-adherence. Chris Voss’s insight offers us a fresh perspective: “The goal is to identify what your counterpart actually needs (monetarily, emotionally, or otherwise) and get them...
This is the final article in a series of three based on communication models. In an era where patient-centred care is paramount, the S.A.I.D model offers a structured approach to improving communication with clients. By mastering these four strategies,...
