After 30 years in physiotherapy, I have a confession: I was trained to be a problem-solver, but chronic conditions taught me I was often the problem. Here’s what the research won’t tell you in your continuing education courses: healthcare...
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Picture this: A newly graduated physiotherapist faces their third patient of the day—a 45-year-old tradesman with shoulder pain. Armed with fresh anatomical knowledge and a burning desire to prove their expertise, they launch into a detailed explanation of subacromial...
She was slumped in the waiting room chair, arms crossed, staring at the floor. A WorkCover patient who clearly didn’t want to be there. I’d seen this posture a thousand times before. The resigned shoulders. The defensive body language....
Imagine you’re about to start a physiotherapy session with a patient who’s been struggling with chronic back pain. You’ve got your treatment plan ready, but something feels off. The patient’s body language seems hesitation, their eyes aren’t focused on,...
Imagine this scenario: A patient walks into your clinic, hesitant and uncertain. They’ve been referred to you after trying several treatments that didn’t work, and their body language screams, “I’m not sure this will help either.” In moments like...
For clinicians, effective communication can make or break treatment success. In many of my workshops I introduce the concept of ‘presuppositions’ in healthcare communication. Understanding and applying the 10 presuppositions of communication can significantly enhance patient interactions, leading to...
Introduction The tone of communication holds a paramount importance. The initial interaction between a clinician and a client can significantly influence the therapeutic relationship. The tone of voice, often a subtle yet potent tool, can lay the groundwork for...
Incorporating effective communication techniques can significantly enhance the impact that health care clinicians have on their clients. One such technique, suggested by Phil M Jones in his book “Exactly What to Say,” involves the power of framing a conversation...
In the realm of healthcare, effective communication is not solely about the exchange of information; it is about understanding the profound impact of non-verbal cues, such as silence. Oscar Trimboli, in his work “Deep Listening,” eloquently highlights the transformative...
