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The Communication Gorilla: Why Great Clinicians Miss What’s Right in Front of Them

Sarah walks into your clinic with chronic lower back pain. Forty minutes later, she leaves with a clear understanding of her condition, a personalised exercise plan, and what seems like genuine enthusiasm for getting better. You feel good about...

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Healthcare clinician having a calm, productive conversation with a patient using strategic communication techniques
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The Three-Question Framework That Keeps You Calm in Heated Conversations

Picture this: You’re about to sit down with a patient who hasn’t done their exercises in three weeks. Your frustration is building before you even start talking. You know this conversation could go sideways fast—they’ll get defensive, you’ll get...

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Unlocking Client Openness: Embracing New Ideas in Physiotherapy

Incorporating effective communication techniques can significantly enhance the impact that health care clinicians have on their clients. One such technique, suggested by Phil M Jones in his book “Exactly What to Say,” involves the power of framing a conversation...

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The Art of Deep Listening in Physiotherapy: Avoiding Diagnostic Bias

“Recognise what is running through your own mind and then clear away this clutter to make room to hear the other person.” – Oscar Trimboli The profound advice from Oscar Trimboli on deep listening should resonate with healthcare professionals....

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Enhancing Patient Engagement: The Power of Complex Reflections in Physiotherapy

Complex reflections are a crucial component of Motivational Interviewing (MI), a counselling approach developed by William R. Miller and Stephen Rollnick. This technique is designed to support and strengthen a person’s own motivation and commitment to change.  A complex...

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Eliciting Change vs Direct Advice in Patient Care

Embracing Self-Persuasion in Patient Care The quote by Miller and Rollnick from their book “Motivational Interviewing” highlights a pivotal concept in patient care and behavioural change. The central idea is that individuals are more receptive to change and persuasion...

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Clinical Insight: The Hidden Gorilla in Patient Care

The Gorilla in the Room: A Philosophical Take on Cognitive Blindness The human mind is a fascinating paradox, capable of extraordinary feats of intelligence while also susceptible to glaring oversights. Daniel Kahneman’s quote from “Thinking, Fast and Slow” serves...

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The Importance of Tone in Patient Communication/ A Guide for Clinicians

Communication in healthcare goes beyond just the words we speak. As healthcare professionals, your tone of voice plays a pivotal role in how your message is received by patients. The right tone can make a patient feel safe and...

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The Language of Change: From ‘Obstacles’ to ‘Friction’ in Rehabilitation Conversations

Introduction: The Power of Words in Therapeutic Dialogues Language is the medium through which we express our thoughts, convey our intentions, and foster change. In therapeutic settings, especially within the realm of physiotherapy, the words we choose can either...

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