As healthcare professionals, particularly physiotherapists, your role in client care extends beyond physical treatment. Building strong and lasting relationships with clients is essential, especially when dealing with long-term management and care. To excel in this aspect of your practice,...
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In the world of physiotherapy, effective communication is the bedrock of successful rehabilitation. Understanding the nuances of patient language can be a game-changer. In my previous article, I explored DARN language (Desire, Ability, Reasons, and Needs) and how it...
Introduction As physiotherapists, our ability to effectively communicate with our clients can make all the difference in ensuring successful treatment outcomes. Last week, I had the opportunity to conduct a communication skills workshop for undergraduates in South Australia, where...
We all see and remember things differently. This difference has the potential to lead to frustration especially if your patient is a natural pessimist and you’re focused on what to do to help them. So what can you do...
During any conversation the clinician or the patient or both can withhold information simply because they don’t think it is important enough to share. When a subjective assessment isn’t going the way you expect it to go, finding out...
Recently I introduced Chris Voss’ book “Never Split The Difference” to share some useful negotiation strategies. Today I’m going to delve further into using labels vs. questions. Labelsare a really useful for gathering information. People think that the best...
It’s fascinating how often you have tonegotiatein life. The reality is that negotiation is a critical part of clinical practice. I recently read“Never Split the Difference” by expert FBI negotiator Chris Voss because. It was an extremely interesting book...
As a leader of one or many, your state matters more than your script. You can say the same thing but those words will be interpreted differently by the listener depending on your emotional state. Whatever your leadership position...
