How to Respond to Abrupt, Rude, Defensive, or Aggressive Patients as a Healthcare Provider? I often get asked how to handle patients, staff members or even employers who are abrupt, rude, defensive or aggressive. As this fits in with...
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Introduction: The concept of a ‘heart sink’ patient and a ‘heart sink’ physiotherapist, as described in Alastair Santhouse’s book “Head First,” sheds light on the challenging dynamics that can occur between healthcare providers and patients. This term captures the...
“If you go into a conversation expecting it to be contentious, that mental model can ensure that you selectively focus on the aspects of the interaction that reinforces that story, and dim down competing information that might have offered...
This month I’m sharing two books and a podcast that have helped me both personally to achieve goals and helped patients create systems that they too have found useful. The concepts from the books break away from...
As a physiotherapist managing a highly emotional patient, it’s important to understand that humans are naturally inclined to think negatively, especially if they are upset for any reason. Research conducted by the National Science Foundation in 2012 revealed that...
Introduction When it comes to treating patients, it’s easy to assume that providing them with information and advice is enough to help them achieve their goals. But the truth is, success often comes down to something much simpler: habits....
During the process of engaging patients who struggle with adherence in relation to behaviour change, I suggested in my last newsletter that clinicians should take the following factors into account: Styles of consulting Psychological reactance The influence of...
Patients’ lack of treatment plan implementation is often not due to a lack of information. So who needs to make the adjustments when adherence is not working? Clinical practitioners often assume that patients who attend physiotherapy are motivated to...
Introduction Building rapport is a vital aspect of establishing a strong therapeutic relationship with patients. In the first consultation, practitioners have a unique opportunity to create a foundation of trust and understanding. This blog will delve into thirteen...
