As healthcare professionals, particularly physiotherapists, your role in client care extends beyond physical treatment. Building strong and lasting relationships with clients is essential, especially when dealing with long-term management and care. To excel in this aspect of your practice,...
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Introduction In the dynamic world of healthcare, you can be a great clinician but if you can’t communicate effectively you will never get great client outcomes. Read on to learn the art of skilful clinical communication! Great communication skills...
In the world of physiotherapy, effective communication is the bedrock of successful rehabilitation. Understanding the nuances of patient language can be a game-changer. In my previous article, I explored DARN language (Desire, Ability, Reasons, and Needs) and how it...
In the world of physiotherapy, effective communication and patient engagement play pivotal roles in successful rehabilitation. In this article I plan to briefly explore Miller & Rollnick’s the acronym, DARN CATs which they refer to in their book, ‘Motivational...
I often get asked how to educate clients so they will listen. As my mentor many years ago, the late Geoff Maitland would have asked me: “How can you ask a better question?” The answer to this would be...
Introduction As physiotherapists, our ability to effectively communicate with our clients can make all the difference in ensuring successful treatment outcomes. Last week, I had the opportunity to conduct a communication skills workshop for undergraduates in South Australia, where...
How to Respond to Abrupt, Rude, Defensive, or Aggressive Patients as a Healthcare Provider? I often get asked how to handle patients, staff members or even employers who are abrupt, rude, defensive or aggressive. As this fits in with...
“If you go into a conversation expecting it to be contentious, that mental model can ensure that you selectively focus on the aspects of the interaction that reinforces that story, and dim down competing information that might have offered...
As a physiotherapist managing a highly emotional patient, it’s important to understand that humans are naturally inclined to think negatively, especially if they are upset for any reason. Research conducted by the National Science Foundation in 2012 revealed that...
