You would be aware of people who seem ‘unflappable’. In a crisis, they can appear calm on the outside, when inside they want to shout or scream. For many people, however, the body’s interpretation of a ‘crisis’ becomes skewed,...
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All types of communication involve the sending and receiving of a message, which must be encoded by the sender, and decoded by the receiver if it is to have meaning. The skill of listening demands that you are prepared...
“Most of what seems to happentoyou, happens becauseofyou – something you created, directed, influenced, or allowed to happen” – Shad Helmstetter, PhD in ‘What To Say When You Talk To Yourself ‘ Negative self-talk is rampant. In fact, behavioural...
Working with very withdrawn or reserved patients can be challenging for both parties. You may feel frustrated that you are unable to get relevant and helpful information from this type of patient. Case Study #1 Early in my career...
You often want your patient to do you an exercise or commit to a prescribed program and they are resistant. The process I’m about to describe is excellent for implementing behaviour change through influencing the decision making process. Particularly...
Physiotherapists frequently report their frustration at listening to the range of excuses from patients who haven’t stuck to their treatment plans. Apart from the obvious impact on patient recovery, it also leaves physios at a loss to work out...
During your training you learned the importance of gathering information from patients in order to help them. You were probably taught to work with a list of standard questions. Here are a few questions for you: When you consult...
Patients’ lack of action is often not due to lack of information. So who needs to make the adjustments when compliance is not working? It’s common for clinicians to assume that patients who attend physiotherapy want to do whatever...
