Recently I introduced Chris Voss’ book “Never Split The Difference” to share some useful negotiation strategies. Today I’m going to delve further into using labels vs. questions. Labelsare a really useful for gathering information. People think that the best...
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It’s fascinating how often you have tonegotiatein life. The reality is that negotiation is a critical part of clinical practice. I recently read“Never Split the Difference” by expert FBI negotiator Chris Voss because. It was an extremely interesting book...
Anyone can be a leader. They may be a leader of one or many. But not every leader its an effective one. Businesses and patient relationships are built on the basis of effective leadership. That’s because effective leaders inspire...
As a leader of one or many, your state matters more than your script. You can say the same thing but those words will be interpreted differently by the listener depending on your emotional state. Whatever your leadership position...
Why is empathy is more than being in rapport? Empathy is easily confused with sympathy, giving advice, and judgement disguised as concerned. As clinicians we naturally want to fix people’s problems and give advice, but empathy is about being...
I’d like to share a lesson learnt from a failed exercise prescription and how I adapted to make a difference to the patient’s life. A lady came to see me with chronic hamstring tendinitis. This lady was in her...
You’ve completed what you think is the hard work by assessing and diagnosing the problem your patient has presented with. You’ve listened to what they want to achieve by coming to see you and created a treatment plan that...
