7 Steps To Prepare For Any Difficult Conversation

Commonly people go into important conversations without ever clarifying the outcome they want. They have no ‘compelling future’ to communicate to the listener. Without having a clear outcome it will be difficult to recognise opportunities in any conversation. In...

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How To Manage Pessimistic Patients

We all see and remember things differently. This difference has the potential to lead to frustration especially if your patient is a natural pessimist and you’re focused on what to do to help them. So what can you do...

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