In the world of physiotherapy, effective communication is the bedrock of successful rehabilitation. Understanding the nuances of patient language can be a game-changer. In my previous article, I explored DARN language (Desire, Ability, Reasons, and Needs) and how it...
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In the world of physiotherapy, effective communication and patient engagement play pivotal roles in successful rehabilitation. In this article I plan to briefly explore Miller & Rollnick’s the acronym, DARN CATs which they refer to in their book, ‘Motivational...
In the realm of healthcare, particularly in the dynamic and often complex relationship between clients and healthcare clinicians, effective communication is the linchpin of successful outcomes. Michael Bungay Stanier’s insightful quote, “The illusion that both parties to the conversation...
I often get asked how to educate clients so they will listen. As my mentor many years ago, the late Geoff Maitland would have asked me: “How can you ask a better question?” The answer to this would be...
Introduction As physiotherapists, our ability to effectively communicate with our clients can make all the difference in ensuring successful treatment outcomes. Last week, I had the opportunity to conduct a communication skills workshop for undergraduates in South Australia, where...
Introduction: The concept of a ‘heart sink’ patient and a ‘heart sink’ physiotherapist, as described in Alastair Santhouse’s book “Head First,” sheds light on the challenging dynamics that can occur between healthcare providers and patients. This term captures the...
“If you go into a conversation expecting it to be contentious, that mental model can ensure that you selectively focus on the aspects of the interaction that reinforces that story, and dim down competing information that might have offered...
During the process of engaging patients who struggle with adherence in relation to behaviour change, I suggested in my last newsletter that clinicians should take the following factors into account: Styles of consulting Psychological reactance The influence of...
Introduction Building rapport is a vital aspect of establishing a strong therapeutic relationship with patients. In the first consultation, practitioners have a unique opportunity to create a foundation of trust and understanding. This blog will delve into thirteen...
